Your Privacy Is Our Responsibility

What Information We Collect

We may collect various types of information about you, divided into the following categories:

• Identity Information: Name, date of birth, national ID number or passport number (for account verification).
• Contact Information: Email address, mobile number, and current address.
• Financial Information: bKash, Nagad, Rocket, or Upay account details, deposit and withdrawal history.
• Gaming Activity Information: Betting history, win/loss records, preferred games, and session duration.
• Technical Information: IP address, browser type, device information, cookies, and log files.
• Communication Information: Records of your conversations with our support team.

How We Collect Information

We collect your information in the following ways:

• Directly Provided Information: Information you provide during account registration, login, deposit forms, or when contacting support.
• Automatically Collected Information: Cookies, tracking pixels, and web beacons collected automatically while you use our platform.
• Information from Third Parties: Information received through identity verification services or payment processors.

How We Use Information

We use the information we collect for the following purposes:

• To create, manage, and secure your account.
• To process deposits, withdrawals, and transactions.
• To ensure responsible gaming and identify signs of problem gambling.
• To prevent fraud, money laundering, and other illegal activities.
• To verify your age (service is provided only to those aged 21 or above).
• To provide customer service and technical support.
• To inform you about relevant promotional offers and bonuses (with your consent).
• To improve our platform and develop new features.
• To comply with legal obligations.

Disclosure and Sharing with Third Parties

We do not sell or rent your personal information. However, limited information may be disclosed in the following circumstances:

• Service Providers: Payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology service providers — only the necessary information and under strict confidentiality agreements.
• Legal Requirements: To comply with court orders, lawful requests from law enforcement agencies, or applicable law.
• Fraud Prevention: To assist in investigating fraud, money laundering, or other illegal activities.
• Business Transfers: In the event of a company merger, acquisition, or sale of assets — subject to protection conditions consistent with this Policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly — related to login sessions and security.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To collect platform usage statistics and improve our service.

You can disable cookies from your browser settings, however some features may not work properly as a result.

Data Security and Protection

To ensure the protection of your personal information, we have implemented industry-standard security measures:

• SSL/TLS Encryption: All data transmitted to our website is protected by 256-bit SSL encryption.
• Encrypted Storage: Stored data is kept in encrypted databases.
• Access Controls: Only authorized personnel can access specific data.
• Regular Security Audits: Our systems undergo regular security audits.
• Two-Factor Authentication: An additional verification layer is available for account protection.

However, transmitting information over the internet is not completely secure. While we strive to ensure the highest level of security, no method can be claimed to be 100% secure.

Data Retention Period

We retain your personal information for as long as:

• Your account remains active and it is needed to provide the service.
• It is required to meet legal obligations — in particular, financial transaction records are generally retained in accordance with regulatory requirements.
• It is needed to resolve disputes or handle legal claims.

After an account is closed, we retain only the information legally required for a defined period and delete or anonymize the rest.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right of Rectification: The right to request correction of inaccurate or incomplete information.
• Right of Erasure: The right to request deletion of your information in certain circumstances (though this may not be possible where legal obligations exist).
• Right to Object to Processing: The right to object to the use of your information for marketing purposes.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: The right to withdraw consent given at any time.

To exercise these rights, contact us at: [email protected]

Protection of Children and Minors

1222db is for those aged 21 and above only. We do not knowingly collect any personal information from minors.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the account. Age verification is an integral part of our registration process.

International Data Transfers

Our servers and technology infrastructure may be located in various locations. If your information needs to be transferred outside Bangladesh, we ensure that:

• Adequate data protection laws exist in the destination country, or
• The receiving party is contractually bound to provide protection equivalent to this Policy.

Any international transfer is governed through strict contractual security arrangements.

Marketing Communications

With your consent, we may inform you about the following:

• New promotional offers and bonuses (such as a 100% welcome bonus).
• Information about new games or features being launched.
• Updates on special VIP program benefits.
• Important platform changes or maintenance notices.

You can unsubscribe from marketing emails at any time or contact us directly. However, you cannot opt out of important service-related messages (security alerts, transaction confirmations).

Responsible Gaming and Use of Information

1222db is firmly committed to responsible gaming. We use your gaming activity information to:

• Identify signs of excessive gaming and provide alerts where necessary.
• Properly implement self-exclusion and limit-setting requests.
• Temporarily suspend account activity if gaming limits are breached.

To learn more about responsible gaming, visit our Responsible Gaming page.

Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• You will be notified by email for significant changes.
• Continued use of the platform after changes will be considered as your acceptance of the new policy.

We recommend that you review this Policy regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support

We will try to respond to your request as soon as possible. For data-related requests, identity verification may be required.

For other policies and information, see: Terms and Conditions | About Us | FAQ